PathPeek.com Return Policy

For Physical Products (Fulfilled by Printify)

At PathPeek.com, we partner with Printify, a third-party print-on-demand service, to print and ship our physical products. This partnership influences our return and refund policies as outlined below:

Return Window:

  • Customers in the EU and USA have 14 days from the date of receipt to initiate a return.

Eligibility for Returns:

  • Returns are accepted in cases of damaged products or manufacturing errors.
  • ‘Change of mind’ returns, or returns due to the wrong size/colour chosen by the customer, are not accepted, per Printify’s policy.

Process for Returns:

  1. Report the Issue: Contact us within 14 days of delivery at info@pathpeek.com or via our contact page.
  2. Provide Evidence: Submit a photo or video of the issue.
  3. Resolution: We will coordinate with Printify for a replacement or refund for eligible returns.

Refunds and Replacements:

  • Upon approval, we will process a replacement or refund to your original payment method.

Non-Returnable Items:

  • Customized products and products ordered with incorrect size or color by the customer are not returnable.

For Digital Products

Refund Eligibility:

  • Digital products are non-refundable once downloaded or accessed. This is in accordance with EU consumer rights, where the customer agrees to waive the right of withdrawal upon receiving the digital content.
  • Exceptions include non-functioning, corrupted files or significant deviation from descriptions.

Resolution Process:

General Terms:

  • Force Majeure: We are not liable for failures caused by circumstances beyond our control, including third-party actions.
  • Dispute Resolution: Disputes will be resolved through arbitration, except where small claims court is applicable.
  • Changes to the Policy: This policy may be updated periodically.
  • Contact Information: For inquiries, contact us at info@pathpeek.com or via our contact page.

Disclaimer:

  • PathPeek.com is not responsible for typographical errors in product descriptions.